/* ═══════════════════════════════════════════════════════════════
   DigitalConnect — Design System v2 (Navy + Gold)
   ═══════════════════════════════════════════════════════════════ */

:root {
    --brand-navy:        #0a2540;
    --brand-navy-2:      #0d2d4f;
    --brand-navy-hover:  #14365e;
    --brand-navy-soft:   #1e3a5f;
    --brand-gold:        #c89b3c;
    --brand-gold-soft:   rgba(200,155,60,.18);

    --bg-app:        #f4f6f9;
    --bg-surface:    #ffffff;
    --bg-subtle:     #fafbfc;
    --bg-muted:      #f7f9fc;

    --text-primary:   #14202e;
    --text-secondary: #64748b;
    --text-tertiary:  #94a3b8;
    --text-faint:     #cdd5e0;

    --border-default: #e4e8ee;
    --border-subtle:  #f0f2f6;
    --border-strong:  #cdd5e0;

    --st-success:           #047857;
    --st-success-bg:        #ecfdf5;
    --st-success-text:      #065f46;
    --st-warning:           #b45309;
    --st-warning-bg:        #fef3c7;
    --st-warning-text:      #92400e;
    --st-warning-soft-bg:   #fef9e7;
    --st-warning-soft-text: #78350f;
    --st-danger:            #b91c1c;
    --st-danger-bg:         #fef2f2;
    --st-danger-border:     #fecaca;
    --st-info:              #1e3a5f;
    --st-info-bg:           #f4f7fb;
    --st-info-border:       #dbe4f0;

    /* Backward-compat aliases */
    --header-bg-start:  #0a2540;
    --header-bg-end:    #0a2540;
    --nav-bg:           #0a2540;
    --nav-hover:        #14365e;
    --nav-active:       #0d2d4f;
    --primary-red:      #0a2540;
    --primary-dark:     #0a2540;
    --sidebar-border:   #e4e8ee;
    --text-muted:       #64748b;
    --footer-bg:        #0a2540;
    --badge-high-bg:    #b91c1c;
    --badge-normal-bg:  #047857;
    --badge-low-bg:     #1e3a5f;
    --badge-new-bg:     #047857;
    --badge-prog-bg:    #b45309;
    --badge-wait-bg:    #d97706;
    --badge-closed-bg:  #94a3b8;
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }

body {
    font-family: -apple-system, 'Segoe UI', 'Inter', system-ui, Arial, sans-serif;
    background: var(--bg-app);
    color: var(--text-primary);
    font-size: 13px;
    line-height: 1.5;
    -webkit-font-smoothing: antialiased;
}

a { color: var(--brand-navy); }
a:hover { color: var(--brand-navy-hover); }

h1, h2, h3, h4, h5, h6 {
    font-weight: 500;
    color: var(--brand-navy);
    letter-spacing: -0.2px;
}

/* ═══ DESKTOP HEADER ═══ */
.site-header {
    background: var(--brand-navy);
    color: #fff;
    padding: 13px 0;
    border-bottom: 1px solid var(--brand-gold);
    position: relative;
}
.hdr-gears, .hdr-grid { display: none !important; }
.site-header .container-fluid {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
}
.site-title-link,
.site-title-link:hover,
.site-title-link:visited,
.site-title-link:active,
.site-title-link:focus {
    text-decoration: none !important;
    color: #fff !important;
    display: flex;
    align-items: center;
    gap: 11px;
}
.site-title {
    font-size: 15px !important;
    font-weight: 500 !important;
    letter-spacing: 0.3px !important;
    color: #fff !important;
    line-height: 1.1;
    display: flex !important;
    align-items: center;
    gap: 11px;
}
.site-subtitle {
    font-size: 10px;
    font-weight: 400;
    opacity: 0.62;
    letter-spacing: 1.1px;
    text-transform: uppercase;
    margin-top: 3px;
    color: #fff;
}
.site-company {
    font-size: 10px;
    padding: 4px 10px;
    border: 0.5px solid rgba(255,255,255,0.22);
    border-radius: 3px;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    color: rgba(255,255,255,0.85);
    font-weight: 400;
    margin-top: 0 !important;
}

/* Brand mark (4-square monogram) */
.brand-mark {
    width: 34px; height: 34px;
    background: var(--brand-navy-2);
    border-radius: 7px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(200,155,60,.35);
    flex-shrink: 0;
}
.brand-mark svg { display: block; }

/* ═══ TOP NAVIGATION ═══ */
.main-nav {
    background: #fff;
    padding: 0;
    position: sticky;
    top: 0;
    z-index: 100;
    border-bottom: 1px solid var(--border-default);
}
.main-nav .container-fluid {
    padding-left: 24px !important;
    padding-right: 24px !important;
}
.main-nav .nav-row {
    display: flex;
    align-items: stretch;
    gap: 1px;
    flex-wrap: wrap;
}

.nav-btn {
    padding: 11px 12px;
    font-size: 12px;
    color: var(--text-secondary);
    text-decoration: none;
    border-bottom: 2px solid transparent;
    letter-spacing: 0.2px;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    background: transparent !important;
    border-top: none;
    border-left: none;
    border-right: none;
    transition: color .15s, border-color .15s;
    border-radius: 0;
    font-weight: 400;
    cursor: pointer;
    position: relative;
    white-space: nowrap;
}
.nav-btn i { font-size: 12px; opacity: 0.85; }
.nav-btn:hover { color: var(--brand-navy); }
.nav-btn.active {
    color: var(--brand-navy) !important;
    border-bottom-color: var(--brand-gold);
    font-weight: 500;
}

.nav-chev {
    width: 5px;
    height: 5px;
    border-right: 1.2px solid currentColor;
    border-bottom: 1.2px solid currentColor;
    transform: rotate(45deg);
    margin-left: 2px;
    margin-bottom: 2px;
    display: inline-block;
}

.nav-dd-wrap { position: relative; }
.nav-dd {
    display: none;
    position: absolute;
    top: 100%;
    left: 0;
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    box-shadow: 0 6px 18px rgba(10,37,64,.1);
    min-width: 230px;
    padding: 5px 0;
    z-index: 200;
    margin-top: -1px;
}
.nav-dd-wrap:hover .nav-dd,
.nav-dd-wrap:focus-within .nav-dd { display: block; }
.nav-dd-h {
    font-size: 9.5px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.9px;
    padding: 7px 14px 4px;
    font-weight: 500;
}
.nav-dd a {
    padding: 8px 14px;
    font-size: 12px;
    color: var(--text-primary);
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 9px;
    border-bottom: none;
    white-space: nowrap;
}
.nav-dd a:hover { background: var(--bg-muted); color: var(--brand-navy); }
.nav-dd a i { font-size: 12px; color: var(--text-tertiary); width: 14px; }
.nav-dd-d { height: 1px; background: var(--border-subtle); margin: 5px 0; }

/* Right side */
.nav-right {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 5px 0;
    flex-wrap: wrap;
}
.nav-cta {
    background: var(--brand-navy);
    color: #fff !important;
    border: none;
    padding: 7px 13px;
    font-size: 11.5px;
    font-weight: 500;
    border-radius: 4px;
    letter-spacing: 0.2px;
    text-decoration: none !important;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    cursor: pointer;
    border-bottom: 0 !important;
    white-space: nowrap;
}
.nav-cta:hover { background: var(--brand-navy-2); color: #fff !important; }

.nav-divider {
    width: 1px; height: 18px;
    background: var(--border-default);
    margin: 0 2px;
}

.nav-user {
    display: flex;
    align-items: center;
    gap: 8px;
}
.nav-user-init {
    width: 28px; height: 28px;
    border-radius: 50%;
    background: var(--brand-navy);
    color: var(--brand-gold);
    font-size: 10.5px;
    font-weight: 500;
    display: flex;
    align-items: center;
    justify-content: center;
    letter-spacing: 0.4px;
}
.nav-user-txt { line-height: 1.2; text-align: right; }
.nav-user-name { font-size: 11.5px; font-weight: 500; color: var(--text-primary); }
.nav-user-role {
    font-size: 9.5px;
    text-transform: uppercase;
    letter-spacing: 0.7px;
    color: var(--text-tertiary);
}

.nav-btn-logout {
    color: var(--text-secondary) !important;
    background: transparent;
    border: 0.5px solid var(--border-default);
    border-radius: 4px;
    padding: 5px 10px;
    font-size: 11px;
    font-weight: 500;
    text-decoration: none !important;
    display: inline-flex;
    align-items: center;
    gap: 5px;
}
.nav-btn-logout:hover { background: var(--bg-muted); border-color: var(--border-strong); color: var(--brand-navy) !important; }

.lang-switcher-btn {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 10.5px;
    font-weight: 500;
    background: transparent;
    border: 0.5px solid var(--border-default);
    color: var(--text-secondary) !important;
    text-decoration: none !important;
    letter-spacing: 0.5px;
    cursor: pointer;
    text-transform: uppercase;
}
.lang-switcher-btn:hover { background: var(--bg-muted); color: var(--brand-navy) !important; }

/* ═══ MOBILE HEADER ═══ */
.mobile-header {
    display: none;
    background: var(--brand-navy);
    color: #fff;
    padding: 11px 14px;
    align-items: center;
    gap: 12px;
    position: sticky;
    top: 0;
    z-index: 110;
    border-bottom: 1px solid var(--brand-gold);
}
.mobile-header-btn {
    background: transparent;
    border: 1px solid rgba(255,255,255,0.2);
    color: #fff;
    width: 36px; height: 36px;
    border-radius: 6px;
    font-size: 18px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
}
.mobile-brand {
    flex: 1;
    color: #fff !important;
    text-decoration: none !important;
    display: flex;
    align-items: center;
    gap: 9px;
    min-width: 0;
}
.mobile-brand-text { line-height: 1.15; min-width: 0; }
.mobile-brand-title {
    font-size: 13px;
    font-weight: 500;
    letter-spacing: 0.3px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.mobile-brand-sub {
    font-size: 9.5px;
    opacity: 0.65;
    text-transform: uppercase;
    letter-spacing: 1px;
    margin-top: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.mobile-avatar {
    width: 34px; height: 34px;
    border-radius: 50%;
    background: var(--brand-gold);
    color: var(--brand-navy);
    font-size: 11px;
    font-weight: 500;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    cursor: pointer;
    text-decoration: none !important;
    flex-shrink: 0;
}

.drawer-backdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(10,37,64,.45);
    z-index: 199;
}
.drawer-backdrop.open { display: block; }

/* ═══ SIDEBAR (mobile drawer only) ═══ */
.sidebar {
    width: 220px;
    min-width: 220px;
    background: #fff;
    border: 1px solid var(--border-default);
    border-radius: 6px;
    padding: 10px 0;
    height: fit-content;
    position: sticky;
    top: 64px;
}
.sidebar-title {
    font-size: 9.5px;
    font-weight: 500;
    padding: 6px 16px 9px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.9px;
    border-bottom: 0.5px solid var(--border-subtle);
    margin-bottom: 4px;
}
.sidebar-menu { list-style: none; padding: 0; margin: 0; }
.sidebar-menu li a {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 9px 16px;
    color: var(--text-primary);
    text-decoration: none;
    font-size: 12.5px;
    border-bottom: 0.5px solid var(--border-subtle);
}
.sidebar-menu li a:hover { background: var(--bg-muted); color: var(--brand-navy); }
.sidebar-menu li a.active { background: var(--bg-muted); color: var(--brand-navy); font-weight: 500; }
.sidebar-menu li a i { color: var(--text-tertiary); width: 18px; }

.drawer-user-card { display: none; }
.drawer-footer { display: none; }
.drawer-close { display: none; }

@media (min-width: 769px) {
    .sidebar { display: none !important; }
}

.main-content { min-width: 0; flex: 1; }
@media (min-width: 769px) {
    #main-layout { display: block !important; }
    .main-content { margin-left: 0; }
}

.container-fluid.px-4 { padding-left: 24px !important; padding-right: 24px !important; }

/* ═══ BREADCRUMB ═══ */
.breadcrumb-nav {
    padding: 6px 0 8px;
    font-size: 11px;
    color: var(--text-tertiary);
    display: flex;
    align-items: center;
    gap: 4px;
    flex-wrap: wrap;
}
.breadcrumb-nav a {
    color: var(--text-secondary);
    text-decoration: none;
}
.breadcrumb-nav a:hover { color: var(--brand-navy); }
.breadcrumb-nav span { color: var(--text-faint); margin: 0 4px; }

/* ═══ PAGE HEADER ═══ */
.dc-page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 14px;
    padding-top: 4px;
}
.dc-page-header h1 {
    font-size: 20px;
    font-weight: 500;
    color: var(--brand-navy);
    margin: 0 0 3px;
    letter-spacing: -0.3px;
}
.dc-page-header p {
    font-size: 11.5px;
    color: var(--text-tertiary);
    margin: 0;
}

/* ═══ CARDS ═══ */
.card-white {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 16px 18px;
    margin-bottom: 14px;
}
.card-white h5 {
    font-size: 13px;
    font-weight: 500;
    margin: 0 0 14px;
    color: var(--brand-navy);
}

.dc-panel {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    overflow: hidden;
    margin-bottom: 12px;
}
.dc-panel-head {
    padding: 10px 14px;
    border-bottom: 0.5px solid var(--border-default);
    background: var(--bg-subtle);
    font-size: 10.5px;
    font-weight: 500;
    color: var(--brand-navy);
    text-transform: uppercase;
    letter-spacing: 0.9px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.dc-panel-head .meta {
    font-size: 10.5px;
    color: var(--text-tertiary);
    text-transform: none;
    letter-spacing: 0;
    font-weight: 400;
}
.dc-panel-body { padding: 14px; }

.section-header {
    background: transparent !important;
    color: var(--brand-navy) !important;
    padding: 0 0 10px !important;
    border-radius: 0 !important;
    border-bottom: 0.5px solid var(--border-subtle);
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 11px !important;
    font-weight: 500 !important;
    text-transform: uppercase;
    letter-spacing: 0.9px;
    margin-bottom: 12px !important;
}
.section-header .btn-outline-light {
    font-size: 11px;
    padding: 4px 10px;
    background: transparent;
    border: 0.5px solid var(--border-default);
    color: var(--text-secondary) !important;
    border-radius: 4px;
}
.section-header .btn-outline-light:hover {
    background: var(--bg-muted);
    border-color: var(--border-strong);
    color: var(--brand-navy) !important;
}

/* ═══ STAT CARDS ═══ */
.stat-cards { display: flex; gap: 10px; margin-bottom: 14px; flex-wrap: wrap; }
.stat-card {
    flex: 1;
    min-width: 130px;
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 14px 12px;
    text-align: center;
    cursor: pointer;
    transition: border-color .15s, transform .15s;
}
.stat-card:hover {
    border-color: var(--border-strong);
    transform: translateY(-1px);
}
.stat-card.active {
    border: 1.2px solid var(--brand-navy);
    background: var(--bg-muted);
}
.stat-card canvas { max-width: 70px; max-height: 70px; }
.stat-label {
    font-size: 11px;
    font-weight: 500;
    margin-top: 7px;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.stat-label.green  { color: var(--st-success); }
.stat-label.red    { color: var(--st-danger); }
.stat-label.orange { color: var(--st-warning); }
.stat-label.blue   { color: var(--brand-navy-soft); }

.dash-stat-card {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 13px 14px;
    position: relative;
    overflow: hidden;
    transition: border-color .15s, transform .15s;
}
.dash-stat-card:hover {
    border-color: var(--border-strong);
    transform: translateY(-1px);
}
.dash-stat-num {
    font-size: 22px;
    font-weight: 500;
    color: var(--brand-navy);
    line-height: 1.1;
    letter-spacing: -0.5px;
    font-variant-numeric: tabular-nums;
}
.dash-stat-lbl {
    font-size: 10.5px;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.7px;
    margin-top: 5px;
    font-weight: 400;
}

.dc-qstats {
    display: flex;
    gap: 22px;
    flex-wrap: wrap;
    padding: 11px 14px;
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    margin-bottom: 12px;
}
.dc-qs { display: flex; align-items: baseline; gap: 7px; }
.dc-qs-l {
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.6px;
    font-size: 10px;
}
.dc-qs-n {
    font-size: 14px;
    font-weight: 500;
    color: var(--brand-navy);
    font-variant-numeric: tabular-nums;
}
.dc-qs-n.warn { color: var(--st-warning); }
.dc-qs-n.crit { color: var(--st-danger); }
.dc-qs-n.ok   { color: var(--st-success); }

/* ═══ TABLES ═══ */
.data-table, .table {
    width: 100%;
    border-collapse: collapse;
}
.data-table th, .table th {
    background: var(--bg-subtle);
    padding: 9px 12px;
    text-align: left;
    font-size: 9.5px;
    font-weight: 500;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.9px;
    border-bottom: 0.5px solid var(--border-default);
    white-space: nowrap;
    border-top: none;
}
.data-table td, .table td {
    padding: 11px 12px;
    border-bottom: 0.5px solid var(--border-subtle);
    font-size: 12px;
    vertical-align: middle;
    color: var(--text-primary);
    border-top: none;
}
.data-table tr:hover td, .table tr:hover td { background: var(--bg-muted); }
.data-table tr:last-child td { border-bottom: none; }
.data-table td a, .table td a {
    color: var(--brand-navy);
    text-decoration: none;
    font-weight: 500;
}
.data-table td a:hover, .table td a:hover { text-decoration: underline; }
.table-bordered { border: 0.5px solid var(--border-default); border-radius: 6px; overflow: hidden; }
.table-striped tbody tr:nth-of-type(odd) td { background: var(--bg-subtle); }

.dc-table-wrap {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    overflow: hidden;
}

/* ═══ TICKET ROWS ═══ */
.ticket-row {
    display: flex;
    align-items: center;
    gap: 11px;
    padding: 11px 0;
    border-bottom: 0.5px solid var(--border-subtle);
    text-decoration: none !important;
    color: var(--text-primary) !important;
}
.ticket-row:last-child { border-bottom: none; }
.ticket-icon {
    width: 32px; height: 32px;
    background: var(--bg-muted) !important;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--brand-navy) !important;
    font-size: 14px;
    flex-shrink: 0;
}
.ticket-info { flex: 1; min-width: 0; }
.ticket-store {
    font-size: 9.5px;
    font-weight: 500;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.7px;
    margin-bottom: 1px;
}
.ticket-subject {
    color: var(--text-primary);
    font-weight: 500;
    font-size: 12.5px;
    text-decoration: none;
    letter-spacing: -0.05px;
}
.ticket-subject:hover { color: var(--brand-navy); }
.ticket-dept {
    font-size: 11px;
    color: var(--text-secondary);
    margin-top: 1px;
}
.ticket-meta {
    display: flex;
    align-items: center;
    gap: 9px;
    flex-shrink: 0;
}
.ticket-id-info {
    font-size: 10px;
    color: var(--text-tertiary);
    text-align: right;
    font-variant-numeric: tabular-nums;
}

/* ═══ BADGES ═══ */
.badge-status,
.badge-priority {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 9px;
    border-radius: 3px;
    font-size: 10.5px;
    font-weight: 500;
    letter-spacing: 0.3px;
    white-space: nowrap;
    border: none;
    color: var(--text-secondary);
    background: var(--bg-subtle);
}
.badge-status::before {
    content: '';
    width: 5px; height: 5px;
    border-radius: 50%;
    background: currentColor;
    flex-shrink: 0;
    opacity: 0.85;
}
.badge-new {
    background: var(--st-success-bg) !important;
    color: var(--st-success-text) !important;
    border: none !important;
}
.badge-inprogress {
    background: var(--st-warning-bg) !important;
    color: var(--st-warning-text) !important;
    border: none !important;
}
.badge-waiting {
    background: var(--st-warning-soft-bg) !important;
    color: var(--st-warning-soft-text) !important;
    border: 0.5px solid #f3d888 !important;
}
.badge-closed {
    background: #f1f3f6 !important;
    color: #475569 !important;
    border: none !important;
}
.badge-high {
    background: var(--st-danger-bg) !important;
    color: var(--st-danger) !important;
    border: 0.5px solid var(--st-danger-border) !important;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    font-size: 9.5px;
    padding: 2px 7px;
}
.badge-high::before { display: none; }
.badge-normal {
    background: transparent !important;
    color: var(--text-secondary) !important;
    border: 0.5px solid var(--border-default) !important;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    font-size: 9.5px;
    padding: 2px 7px;
}
.badge-normal::before { display: none; }
.badge-low {
    background: var(--st-info-bg) !important;
    color: var(--st-info) !important;
    border: 0.5px solid var(--st-info-border) !important;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    font-size: 9.5px;
    padding: 2px 7px;
}
.badge-low::before { display: none; }

.badge.bg-danger,  .bg-danger    { background-color: var(--st-danger) !important; color: #fff !important; }
.badge.bg-success, .bg-success   { background-color: var(--st-success) !important; color: #fff !important; }
.badge.bg-warning, .bg-warning   { background-color: var(--st-warning) !important; color: #fff !important; }
.badge.bg-info,    .bg-info      { background-color: var(--brand-navy-soft) !important; color: #fff !important; }
.badge.bg-secondary,.bg-secondary{ background-color: var(--text-tertiary) !important; color: #fff !important; }
.badge.bg-primary, .bg-primary   { background-color: var(--brand-navy) !important; color: #fff !important; }

.text-danger    { color: var(--st-danger) !important; }
.text-success   { color: var(--st-success) !important; }
.text-warning   { color: var(--st-warning) !important; }
.text-primary   { color: var(--brand-navy) !important; }
.text-info      { color: var(--brand-navy-soft) !important; }
.text-secondary { color: var(--text-secondary) !important; }

.overdue-icon { color: var(--st-danger); margin-right: 4px; }

/* ═══ FORMS ═══ */
.form-label {
    font-size: 11px;
    font-weight: 500;
    margin-bottom: 5px;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.7px;
}
.form-label .text-danger { font-size: 12px; text-transform: none; letter-spacing: 0; }

.form-control,
.form-select,
input[type="text"].form-control,
input[type="email"].form-control,
input[type="password"].form-control,
input[type="number"].form-control,
input[type="date"].form-control,
input[type="search"].form-control,
input[type="tel"].form-control,
textarea.form-control {
    font-size: 12.5px;
    border: 0.5px solid var(--border-default);
    border-radius: 4px;
    padding: 7px 11px;
    color: var(--text-primary);
    background: #fff;
    line-height: 1.4;
    transition: border-color .15s, box-shadow .15s;
}
.form-control:focus,
.form-select:focus,
textarea.form-control:focus {
    border-color: var(--brand-navy);
    box-shadow: 0 0 0 2px rgba(10,37,64,.08);
    outline: none;
}
.form-control-sm,
.form-select-sm {
    font-size: 11.5px;
    padding: 5px 9px;
}
textarea.form-control { line-height: 1.5; resize: vertical; }
.form-control::placeholder { color: var(--text-tertiary); }

.input-group-text {
    background: var(--bg-subtle);
    border: 0.5px solid var(--border-default);
    color: var(--text-secondary);
    font-size: 11.5px;
}

/* ═══ BUTTONS ═══ */
.btn-primary-red {
    background: var(--brand-navy);
    color: #fff;
    border: none;
    padding: 8px 18px;
    border-radius: 4px;
    font-size: 12.5px;
    font-weight: 500;
    letter-spacing: 0.2px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
}
.btn-primary-red:hover { background: var(--brand-navy-2); color: #fff; }

.btn-dark-submit {
    background: var(--brand-navy);
    color: #fff;
    border: none;
    padding: 8px 18px;
    border-radius: 4px;
    font-size: 12.5px;
    font-weight: 500;
    letter-spacing: 0.2px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
}
.btn-dark-submit:hover { background: var(--brand-navy-2); color: #fff; }

.btn-primary {
    background-color: var(--brand-navy) !important;
    border-color: var(--brand-navy) !important;
    color: #fff !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-primary:hover, .btn-primary:focus {
    background-color: var(--brand-navy-2) !important;
    border-color: var(--brand-navy-2) !important;
    color: #fff !important;
}
.btn-success {
    background-color: var(--st-success) !important;
    border-color: var(--st-success) !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-success:hover { background-color: #036648 !important; border-color: #036648 !important; }
.btn-danger {
    background-color: var(--st-danger) !important;
    border-color: var(--st-danger) !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-danger:hover { background-color: #911616 !important; border-color: #911616 !important; }
.btn-warning {
    background-color: var(--st-warning) !important;
    border-color: var(--st-warning) !important;
    color: #fff !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-secondary {
    background-color: #fff !important;
    border: 0.5px solid var(--border-default) !important;
    color: var(--text-secondary) !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-secondary:hover {
    background-color: var(--bg-muted) !important;
    color: var(--brand-navy) !important;
}
.btn-outline-primary {
    color: var(--brand-navy) !important;
    border-color: var(--brand-navy) !important;
    background: transparent !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-outline-primary:hover { background: var(--brand-navy) !important; color: #fff !important; }
.btn-outline-danger {
    color: var(--st-danger) !important;
    border-color: var(--st-danger-border) !important;
    background: transparent !important;
    font-weight: 500;
    font-size: 12.5px;
}
.btn-outline-danger:hover { background: var(--st-danger) !important; color: #fff !important; }
.btn-outline-secondary {
    color: var(--text-secondary) !important;
    border-color: var(--border-default) !important;
    background: transparent !important;
    font-size: 12.5px;
}
.btn-outline-secondary:hover { background: var(--bg-muted) !important; color: var(--brand-navy) !important; border-color: var(--border-strong) !important; }

/* ═══ ALERTS ═══ */
.alert {
    padding: 10px 14px;
    border-radius: 5px;
    font-size: 12.5px;
    border: 0.5px solid;
    margin-bottom: 14px;
}
.alert-success {
    background: var(--st-success-bg);
    border-color: #a7e3c5;
    color: var(--st-success-text);
}
.alert-danger {
    background: var(--st-danger-bg);
    border-color: var(--st-danger-border);
    color: var(--st-danger);
}
.alert-warning {
    background: var(--st-warning-bg);
    border-color: #f3d888;
    color: var(--st-warning-text);
}
.alert-info {
    background: var(--st-info-bg);
    border-color: var(--st-info-border);
    color: var(--st-info);
}

/* ═══ LOGIN ═══ */
.login-page {
    min-height: 100vh;
    background: var(--brand-navy);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 32px 16px;
    position: relative;
    overflow: hidden;
}
.login-page::before {
    content: '';
    position: absolute;
    inset: 0;
    background-image:
        linear-gradient(rgba(255,255,255,0.025) 1px, transparent 1px),
        linear-gradient(90deg, rgba(255,255,255,0.025) 1px, transparent 1px);
    background-size: 40px 40px;
    pointer-events: none;
}
.login-page::after {
    content: '';
    position: absolute;
    top: -80px;
    right: -80px;
    width: 320px; height: 320px;
    border: 1px solid rgba(200,155,60,.18);
    border-radius: 14px;
    transform: rotate(15deg);
    pointer-events: none;
}
.login-corner {
    position: absolute;
    bottom: 18px;
    font-size: 10px;
    color: rgba(255,255,255,.32);
    letter-spacing: 1.5px;
    text-transform: uppercase;
    z-index: 2;
}
.login-corner.l { left: 22px; }
.login-corner.r { right: 22px; font-family: ui-monospace, 'SF Mono', monospace; letter-spacing: 1.2px; }

.login-card {
    background: #fff;
    border-radius: 9px;
    padding: 36px 38px 28px;
    width: 100%;
    max-width: 360px;
    position: relative;
    z-index: 1;
    box-shadow: 0 18px 42px rgba(0,0,0,.22);
}
.login-logo {
    text-align: center;
    margin-bottom: 22px;
}
.login-mark {
    width: 48px; height: 48px;
    background: var(--brand-navy);
    border-radius: 9px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(200,155,60,.45);
    margin-bottom: 14px;
    position: relative;
}
.login-mark::after {
    content: '';
    position: absolute;
    bottom: -4px;
    left: 50%;
    transform: translateX(-50%);
    width: 18px; height: 1px;
    background: var(--brand-gold);
}
.logo-title {
    font-size: 18px;
    font-weight: 500;
    color: var(--brand-navy);
    margin-bottom: 4px;
    letter-spacing: -0.2px;
}
.logo-subtitle {
    font-size: 10.5px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 1.3px;
}
.login-card .form-label {
    font-size: 10.5px;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.8px;
    font-weight: 500;
    margin-bottom: 5px;
}
.login-card .form-control {
    background: var(--bg-subtle);
    padding: 9px 11px;
    font-size: 13px;
}
.login-card .form-control:focus { background: #fff; }
.login-card .btn-primary-red {
    width: 100%;
    justify-content: center;
    padding: 11px;
    font-size: 13px;
}
.login-lang { text-align: center; margin-top: 14px; }
.login-card hr {
    border: none;
    border-top: 0.5px solid var(--border-subtle);
    margin: 18px 0 12px;
}

/* ═══ FOOTER ═══ */
.site-footer {
    background: var(--brand-navy);
    color: #fff;
    padding: 16px 0;
    margin-top: 24px;
    border-top: 1px solid var(--brand-gold);
}
.site-footer .container-fluid { overflow: visible !important; }
.footer-anim, .footer-gear { display: none !important; }
.footer-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}
.footer-brand { flex-shrink: 0; }
.footer-manager {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}
.footer-manager > div:last-child {
    text-align: right;
    font-size: 11px;
    color: rgba(255,255,255,.6);
}
.footer-copy {
    font-size: 10.5px;
    color: rgba(255,255,255,.5);
    flex-shrink: 0;
    padding-left: 16px;
    border-left: 0.5px solid rgba(255,255,255,.15);
}

/* ═══ FLATPICKR ═══ */
.flatpickr-calendar {
    border-radius: 6px !important;
    box-shadow: 0 6px 20px rgba(10,37,64,.14), 0 2px 6px rgba(0,0,0,.04) !important;
    border: 0.5px solid var(--border-default) !important;
    font-family: -apple-system, 'Segoe UI', sans-serif !important;
}
.flatpickr-months {
    background: var(--bg-subtle);
    border-radius: 6px 6px 0 0;
    padding: 7px 4px;
    border-bottom: 0.5px solid var(--border-default);
}
.flatpickr-current-month {
    font-size: 13px !important;
    font-weight: 500 !important;
    color: var(--brand-navy) !important;
    padding: 4px 0 !important;
}
.flatpickr-monthDropdown-months,
.flatpickr-current-month input.cur-year {
    font-weight: 500 !important;
    color: var(--brand-navy) !important;
    font-size: 13px !important;
    background: transparent !important;
    border: none !important;
    padding: 2px 6px !important;
}
.flatpickr-monthDropdown-months:hover {
    background: rgba(10,37,64,.06) !important;
    border-radius: 3px;
}
.flatpickr-prev-month, .flatpickr-next-month {
    color: var(--text-secondary) !important;
    fill: var(--text-secondary) !important;
}
.flatpickr-prev-month:hover, .flatpickr-next-month:hover {
    color: var(--brand-navy) !important;
    fill: var(--brand-navy) !important;
}
.flatpickr-weekday {
    font-weight: 500 !important;
    font-size: 10px !important;
    color: var(--text-tertiary) !important;
    text-transform: uppercase;
    letter-spacing: 0.6px;
}
.flatpickr-day {
    border-radius: 4px !important;
    color: var(--text-primary) !important;
    font-size: 12px !important;
}
.flatpickr-day:hover {
    background: var(--bg-muted) !important;
    border-color: transparent !important;
}
.flatpickr-day.today {
    border-color: var(--brand-gold) !important;
    color: var(--brand-navy) !important;
    font-weight: 500;
}
.flatpickr-day.selected,
.flatpickr-day.selected:hover {
    background: var(--brand-navy) !important;
    border-color: var(--brand-navy) !important;
    color: #fff !important;
}

/* ═══ PAGINATION ═══ */
.pagination, .dc-pag {
    display: flex;
    gap: 4px;
    align-items: center;
    margin-top: 12px;
    font-size: 11px;
    color: var(--text-secondary);
}
.page-item .page-link, .dc-pag-btn {
    padding: 5px 9px;
    border: 0.5px solid var(--border-default);
    border-radius: 3px;
    background: #fff;
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 11px;
    min-width: 28px;
    text-align: center;
    text-decoration: none;
}
.page-item.active .page-link, .dc-pag-btn.active {
    background: var(--brand-navy) !important;
    color: #fff !important;
    border-color: var(--brand-navy) !important;
}
.page-item.disabled .page-link, .dc-pag-btn.disabled {
    opacity: 0.4;
    cursor: not-allowed;
}

/* ═══ TIMELINE ═══ */
.dc-timeline { padding: 4px 0; }
.dc-tl-i {
    display: flex;
    gap: 11px;
    padding: 9px 0;
    border-bottom: 0.5px solid var(--border-subtle);
}
.dc-tl-i:last-child { border-bottom: none; }
.dc-tl-d {
    width: 7px; height: 7px;
    border-radius: 50%;
    background: var(--text-faint);
    flex-shrink: 0;
    margin-top: 6px;
}
.dc-tl-d.act  { background: var(--brand-navy); }
.dc-tl-d.warn { background: var(--st-warning); }
.dc-tl-d.ok   { background: var(--st-success); }
.dc-tl-d.gld  { background: var(--brand-gold); }
.dc-tl-c { flex: 1; min-width: 0; }
.dc-tl-h { font-size: 11.5px; color: var(--text-primary); line-height: 1.4; }
.dc-tl-h strong { font-weight: 500; color: var(--brand-navy); }
.dc-tl-t {
    font-size: 10px;
    color: var(--text-tertiary);
    margin-top: 2px;
    font-variant-numeric: tabular-nums;
}
.dc-tl-q {
    margin-top: 5px;
    padding: 7px 10px;
    background: var(--bg-muted);
    border-left: 2px solid var(--brand-gold);
    border-radius: 0 3px 3px 0;
    font-size: 11.5px;
    color: var(--text-primary);
    line-height: 1.5;
}

/* ═══ UTILITIES ═══ */
.text-muted { color: var(--text-secondary) !important; }
hr { border: none; border-top: 0.5px solid var(--border-subtle); margin: 14px 0; }
.modal-content {
    border: 0.5px solid var(--border-default);
    border-radius: 8px;
}
.modal-header {
    background: var(--bg-subtle);
    border-bottom: 0.5px solid var(--border-default);
    padding: 12px 16px;
}
.modal-header .modal-title {
    font-size: 13px;
    font-weight: 500;
    color: var(--brand-navy);
    text-transform: uppercase;
    letter-spacing: 0.7px;
}
.modal-body { padding: 16px; font-size: 12.5px; }
.modal-footer {
    border-top: 0.5px solid var(--border-subtle);
    padding: 11px 16px;
}

.dc-accent { color: var(--brand-gold); }
.dc-accent-bg { background: var(--brand-gold-soft); }

/* ═══ USER DASHBOARD ═══ */
.user-newreply-list {
    max-height: 460px;
    overflow-y: auto;
    overflow-x: hidden;
}
/* Custom thin scrollbar */
.user-newreply-list::-webkit-scrollbar { width: 6px; }
.user-newreply-list::-webkit-scrollbar-track { background: transparent; }
.user-newreply-list::-webkit-scrollbar-thumb {
    background: var(--border-strong);
    border-radius: 3px;
}
.user-newreply-list::-webkit-scrollbar-thumb:hover { background: var(--text-tertiary); }

.user-act-row {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 14px;
    border-bottom: 0.5px solid var(--border-subtle);
    text-decoration: none !important;
    color: var(--text-primary) !important;
    transition: background .15s;
}
.user-act-row:last-child { border-bottom: none; }
.user-act-row:hover { background: var(--bg-muted); }
.user-act-icn {
    width: 34px; height: 34px;
    background: var(--bg-muted);
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--brand-navy);
    font-size: 15px;
    flex-shrink: 0;
}
.user-act-icn i { font-size: 14px; }
.user-act-c { flex: 1; min-width: 0; }
.user-act-store {
    font-size: 9.5px;
    font-weight: 500;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.7px;
    margin-bottom: 2px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.user-act-subj {
    font-size: 12.5px;
    font-weight: 500;
    color: var(--text-primary);
    letter-spacing: -0.05px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    margin-bottom: 4px;
}
.user-act-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
}
.user-act-date {
    font-size: 10.5px;
    color: var(--text-tertiary);
    font-variant-numeric: tabular-nums;
    flex-shrink: 0;
    text-align: right;
    white-space: nowrap;
}

/* Donut */
.user-donut-wrap {
    position: relative;
    width: 140px;
    height: 140px;
    margin: 0 auto;
}
.user-donut-wrap-sm {
    position: relative;
    width: 100px;
    height: 100px;
    margin: 0 auto;
}
.user-donut-c {
    position: absolute;
    top: 50%; left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}
.user-donut-c-sm {
    position: absolute;
    top: 50%; left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}
.user-donut-n {
    font-size: 26px;
    font-weight: 500;
    color: var(--brand-navy);
    line-height: 1;
    letter-spacing: -0.5px;
    font-variant-numeric: tabular-nums;
}
.user-donut-n-sm {
    font-size: 19px;
    font-weight: 500;
    color: var(--brand-navy);
    line-height: 1;
    letter-spacing: -0.5px;
    font-variant-numeric: tabular-nums;
}
.user-donut-l {
    font-size: 9px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.8px;
    margin-top: 4px;
}
.user-donut-leg {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-top: 16px;
    text-align: left;
    padding: 0 4px;
}
.user-donut-leg-i {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 11.5px;
}
.user-donut-leg-l {
    display: flex;
    align-items: center;
    gap: 7px;
    color: var(--text-secondary);
}
.user-donut-leg-l::before {
    content: '';
    width: 8px; height: 8px;
    border-radius: 2px;
    background: var(--c, #94a3b8);
    flex-shrink: 0;
}
.user-donut-leg-n {
    font-weight: 500;
    color: var(--brand-navy);
    font-variant-numeric: tabular-nums;
}

/* Action cards (Νέα Βλάβη / Όλα τα Αιτήματα / FAQ) */
.user-action-card {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 14px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    text-decoration: none !important;
    color: inherit !important;
    transition: border-color .15s, transform .15s;
    height: 100%;
}
.user-action-card:hover {
    border-color: var(--brand-navy);
    transform: translateY(-1px);
}
.user-action-card.primary {
    background: var(--brand-navy);
    border-color: var(--brand-navy);
    color: #fff !important;
}
.user-action-card.primary:hover { background: var(--brand-navy-2); }
.user-action-icon {
    width: 34px; height: 34px;
    background: var(--bg-muted);
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--brand-navy);
    font-size: 16px;
    flex-shrink: 0;
}
.user-action-card.primary .user-action-icon {
    background: rgba(200,155,60,.2);
    color: var(--brand-gold);
}
.user-action-text { min-width: 0; flex: 1; }
.user-action-t {
    font-size: 13px;
    font-weight: 500;
    line-height: 1.2;
}
.user-action-s {
    font-size: 10.5px;
    color: var(--text-tertiary);
    margin-top: 3px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.user-action-card.primary .user-action-s {
    color: rgba(255,255,255,.55);
}

/* New reply indicator on tickets.php list rows */
.trow-link.trow-has-new .trow {
    background: rgba(200,155,60,.05) !important;
}
.trow-link.trow-has-new:hover .trow {
    background: rgba(200,155,60,.10) !important;
}
.ticket-row.has-new-reply {
    background: rgba(200,155,60,.05);
    border-left: 2px solid var(--brand-gold);
    padding-left: 8px !important;
    margin-left: -10px;
    margin-right: -10px;
    padding-right: 10px !important;
    border-radius: 4px;
}
.trow-newreply {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: var(--st-warning-bg);
    color: var(--brand-gold);
    font-size: 9.5px;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 2px 7px;
    border-radius: 3px;
    margin-left: 7px;
    border: 0.5px solid rgba(200,155,60,.4);
    vertical-align: middle;
}
.trow-newreply i {
    font-size: 9px;
    color: var(--brand-gold);
}

/* ═══ ADMIN DASHBOARD specific ═══ */

/* Highlight Νέες Απαντήσεις stat card when count > 0 */
.admin-stat-replies {
    transition: border-color .15s, transform .15s, box-shadow .15s;
}
.admin-stat-replies.has-new {
    background: linear-gradient(135deg, #fff 0%, #fef9e7 100%);
    border-color: rgba(200,155,60,.4) !important;
}
.admin-stat-replies.has-new:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(200,155,60,.15);
}

/* Needs attention list */
.admin-needs-list {
    max-height: 580px;
    overflow-y: auto;
}
.admin-needs-list::-webkit-scrollbar { width: 6px; }
.admin-needs-list::-webkit-scrollbar-track { background: transparent; }
.admin-needs-list::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 3px; }
.admin-needs-list::-webkit-scrollbar-thumb:hover { background: var(--text-tertiary); }

.admin-needs-row {
    display: flex;
    gap: 11px;
    padding: 11px 14px;
    border-bottom: 0.5px solid var(--border-subtle);
    border-left: 2px solid var(--brand-gold);
    background: rgba(200,155,60,.04);
    text-decoration: none !important;
    color: var(--text-primary) !important;
    align-items: flex-start;
    transition: background .15s;
}
.admin-needs-row:last-child { border-bottom: none; }
.admin-needs-row:hover { background: rgba(200,155,60,.10); }

.admin-needs-avatar {
    width: 30px; height: 30px;
    border-radius: 50%;
    font-size: 10.5px;
    font-weight: 500;
    letter-spacing: 0.4px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}
.admin-needs-c { flex: 1; min-width: 0; }
.admin-needs-head {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 8px;
    margin-bottom: 1px;
}
.admin-needs-author {
    font-size: 11.5px;
    font-weight: 500;
    color: var(--brand-navy);
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
    min-width: 0;
}
.admin-needs-role {
    font-size: 9px;
    text-transform: uppercase;
    letter-spacing: 0.7px;
    padding: 1px 6px;
    border-radius: 2px;
    font-weight: 500;
}
.admin-needs-date {
    font-size: 10px;
    color: var(--text-tertiary);
    font-variant-numeric: tabular-nums;
    flex-shrink: 0;
    white-space: nowrap;
}
.admin-needs-subj {
    font-size: 11px;
    color: var(--text-secondary);
    margin: 2px 0 6px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.admin-needs-prev {
    font-size: 11.5px;
    color: var(--text-primary);
    line-height: 1.5;
    padding: 6px 9px;
    background: #fff;
    border-radius: 3px;
    border-left: 1.5px solid var(--brand-gold);
    /* Clamp 2 lines */
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

/* Trend chart */
.admin-trend-chart {
    width: 100%;
}
.admin-trend-chart svg {
    width: 100%;
    height: auto;
    display: block;
}
.admin-trend-chart svg rect {
    transition: opacity .15s;
}
.admin-trend-chart svg rect:hover {
    opacity: 0.85;
    cursor: pointer;
}

/* Top stores companion */
.admin-topstore-row {
    display: block;
    padding: 9px 0;
    text-decoration: none !important;
    color: var(--text-primary) !important;
    border-bottom: 0.5px solid var(--border-subtle);
}
.admin-topstore-row:last-child { border-bottom: none; }
.admin-topstore-row:hover .admin-topstore-name { color: var(--brand-navy); }
.admin-topstore-row:hover .admin-topstore-fill { opacity: 0.85; }
.admin-topstore-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 5px;
    font-size: 11.5px;
}
.admin-topstore-name {
    color: var(--text-primary);
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    max-width: 75%;
    transition: color .15s;
}
.admin-topstore-cnt {
    font-weight: 500;
    color: var(--brand-navy);
    font-variant-numeric: tabular-nums;
    flex-shrink: 0;
}
.admin-topstore-bar {
    background: var(--bg-muted);
    border-radius: 3px;
    height: 5px;
    overflow: hidden;
}
.admin-topstore-fill {
    height: 100%;
    border-radius: 3px;
    transition: width .3s, opacity .15s;
}
.admin-topstore-others {
    margin-top: 12px;
    padding: 8px 10px;
    background: var(--bg-muted);
    border-radius: 3px;
    font-size: 10.5px;
    color: var(--text-tertiary);
    display: flex;
    align-items: center;
    gap: 6px;
    text-transform: none;
    letter-spacing: 0;
}
.admin-topstore-others i {
    color: var(--text-tertiary);
    font-size: 10px;
}

/* Clickable category bars (Βλάβες ανά Κατηγορία) */
.admin-cat-row {
    display: block;
    margin-bottom: 10px;
    padding: 4px 6px;
    border-radius: 4px;
    text-decoration: none !important;
    color: inherit !important;
    transition: background .15s;
    margin-left: -6px;
    margin-right: -6px;
}
.admin-cat-row:hover {
    background: var(--bg-muted);
}
.admin-cat-row:hover .admin-cat-name {
    color: var(--brand-navy);
}
.admin-cat-row:hover .admin-cat-fill {
    opacity: 0.85;
}
.admin-cat-name {
    transition: color .15s;
}
.admin-cat-fill {
    transition: width .3s, opacity .15s;
}

/* Embedded mini stats grid (inside donut panel) */
.admin-minigrid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1px;
    background: var(--border-subtle);
    border-top: 0.5px solid var(--border-default);
}
.admin-mini {
    background: #fff;
    padding: 12px 10px;
    text-align: center;
    text-decoration: none !important;
    color: var(--text-primary) !important;
    transition: background .15s;
    display: block;
}
.admin-mini:hover { background: var(--bg-muted); }
.admin-mini i {
    display: block;
    font-size: 16px;
    margin-bottom: 4px;
}
.admin-mini-n {
    font-size: 16px;
    font-weight: 500;
    color: var(--brand-navy);
    line-height: 1.1;
    font-variant-numeric: tabular-nums;
}
.admin-mini-l {
    font-size: 9.5px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.7px;
    margin-top: 3px;
    line-height: 1.2;
}
.admin-mini.has-alert {
    background: #fef2f2;
}
.admin-mini.has-alert:hover { background: #fee2e2; }

/* Mobile adjustments for admin dashboard */
@media (max-width: 768px) {
    .admin-needs-list { max-height: 420px; }
    .admin-needs-prev { -webkit-line-clamp: 3; }
    .admin-trend-chart svg { height: 200px !important; }
}

/* New replies panel (right column) */
.user-newreply-row {
    display: block;
    padding: 11px 14px;
    border-bottom: 0.5px solid var(--border-subtle);
    border-left: 2px solid var(--brand-gold);
    text-decoration: none !important;
    color: var(--text-primary) !important;
    background: rgba(200,155,60,.04);
    transition: background .15s;
}
.user-newreply-row:last-child { border-bottom: none; }
.user-newreply-row:hover { background: rgba(200,155,60,.10); }
.user-newreply-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 3px;
}
.user-newreply-author {
    font-size: 11.5px;
    font-weight: 500;
    color: var(--brand-navy);
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
    min-width: 0;
}
.user-newreply-role {
    font-size: 9px;
    text-transform: uppercase;
    letter-spacing: 0.7px;
    color: var(--text-tertiary);
    background: var(--bg-muted);
    padding: 1px 6px;
    border-radius: 2px;
    font-weight: 500;
}
.user-newreply-subj {
    font-size: 11px;
    color: var(--text-secondary);
    margin-bottom: 5px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.user-newreply-preview {
    font-size: 11.5px;
    color: var(--text-primary);
    line-height: 1.45;
    padding: 6px 9px;
    background: #fff;
    border-radius: 3px;
    border-left: 1.5px solid var(--brand-gold);
    /* Clamp to 3 lines */
    display: -webkit-box;
    -webkit-line-clamp: 3;
    -webkit-box-orient: vertical;
    overflow: hidden;
}
.user-newreply-date {
    font-size: 10px;
    color: var(--text-tertiary);
    font-variant-numeric: tabular-nums;
    flex-shrink: 0;
    white-space: nowrap;
}

/* Active "Νέες απαντήσεις" stat card */
.user-stat-replies.has-new {
    background: linear-gradient(135deg, #fff 0%, #fef9e7 100%);
    border-color: var(--brand-gold) !important;
}

/* Indicator dot on activity rows with new replies */
.user-act-row.has-new {
    background: rgba(200,155,60,.04);
    border-left: 2px solid var(--brand-gold);
    padding-left: 12px;
}
.user-act-row.has-new:hover { background: rgba(200,155,60,.08); }
.user-act-icn { position: relative; }
.user-act-dot {
    position: absolute;
    top: -2px; right: -2px;
    width: 9px; height: 9px;
    border-radius: 50%;
    background: var(--brand-gold);
    border: 1.5px solid #fff;
    z-index: 2;
}

/* ═══ TICKET-DETAIL specific components ═══ */
/* Sidebar info boxes (right column on ticket detail) */
.sidebar-info-box {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    margin-bottom: 10px;
    overflow: hidden;
}
.sidebar-info-box .box-header,
.box-header {
    /* Force navy on EVERY box-header regardless of inline style override */
    background: var(--brand-navy) !important;
    color: #fff !important;
    padding: 8px 12px !important;
    font-size: 11px !important;
    font-weight: 500 !important;
    letter-spacing: 0.7px !important;
    text-transform: uppercase;
    display: flex;
    align-items: center;
    gap: 6px;
    border-bottom: 1px solid var(--brand-gold);
}
.sidebar-info-box .box-header i,
.box-header i { font-size: 12px; opacity: 0.9; }
.sidebar-info-box .box-header span,
.box-header span {
    background: rgba(255,255,255,.18) !important;
    color: #fff !important;
}
.sidebar-info-box .box-body,
.box-body {
    padding: 11px 12px;
    font-size: 12px;
    color: var(--text-primary);
}
.sidebar-info-box .box-body .ticket-icon {
    background: var(--bg-muted) !important;
}

/* Priority box variant — small + centered */
.sidebar-info-box.priority-box .box-header { text-align: center; justify-content: center; }
.sidebar-info-box.priority-box .box-body { text-align: center; padding: 8px; }

/* Main info box (ticket header card) */
.main-info-box {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    margin-bottom: 12px;
    overflow: hidden;
}
.main-info-box .box-header {
    border-bottom: 1px solid var(--brand-gold);
}
.main-info-box .box-body { padding: 14px 16px; }

/* Print header — hidden on screen, visible on print */
.print-header { display: none !important; }
@media print {
    .print-header { display: block !important; }
    body * { visibility: hidden; }
    .print-header, .print-header * ,
    .printable, .printable * {
        visibility: visible;
    }
}

/* Field-meta rows ("ΚΑΤΗΓΟΡΙΑ ΒΛΑΒΗΣ" / "ΚΑΤΑΣΤΑΣΗ" labels in ticket detail) */
.ticket-fields-table {
    width: 100%;
    border-collapse: collapse;
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    overflow: hidden;
    margin-bottom: 12px;
}
.ticket-fields-table th,
.ticket-fields-table td {
    padding: 8px 12px;
    border: 0.5px solid var(--border-subtle);
    font-size: 11.5px;
    text-align: left;
    vertical-align: top;
}
.ticket-fields-table th {
    background: var(--bg-subtle);
    color: var(--text-tertiary);
    font-weight: 500;
    font-size: 9.5px;
    text-transform: uppercase;
    letter-spacing: 0.8px;
    width: 50%;
}
.ticket-fields-table td {
    color: var(--text-primary);
    font-weight: 500;
}

/* Action buttons row */
.ticket-actions-row {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 12px;
}
.ticket-actions-row button,
.ticket-actions-row .btn {
    flex: 0 0 auto;
}

/* Subject hero card */
.subject-hero {
    background: var(--bg-subtle);
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 12px 16px;
    margin-bottom: 12px;
}
.subject-hero .label {
    font-size: 9.5px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.8px;
    margin-bottom: 4px;
    font-weight: 500;
}
.subject-hero h2 {
    font-size: 15px;
    font-weight: 500;
    color: var(--brand-navy);
    margin: 0;
}

/* Description block */
.desc-block {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 14px 16px;
    margin-bottom: 14px;
    font-size: 12.5px;
    line-height: 1.55;
    color: var(--text-primary);
}
.desc-block .label {
    font-size: 9.5px;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.8px;
    margin-bottom: 6px;
    font-weight: 500;
}

/* Status pill (the orange "Σε Εξέλιξη" header in original) */
.status-pill-header {
    background: var(--brand-navy);
    color: #fff;
    padding: 9px 14px;
    border-radius: 6px 6px 0 0;
    font-size: 12px;
    font-weight: 500;
    letter-spacing: 0.5px;
    border-bottom: 1px solid var(--brand-gold);
}
.status-pill-header.warn { background: var(--st-warning); }
.status-pill-header.ok   { background: var(--st-success); }
.status-pill-header.crit { background: var(--st-danger); }

/* ═══ TICKET REPLIES (conversation messages) ═══ */
.reply-box {
    background: #fff;
    border: 0.5px solid var(--border-default);
    border-radius: 6px;
    padding: 12px 14px;
    margin-bottom: 10px;
    transition: border-color .15s;
}
.reply-box:hover {
    border-color: var(--border-strong);
}
.reply-header {
    display: flex;
    align-items: center;
    gap: 11px;
    padding-bottom: 9px;
    margin-bottom: 9px;
    border-bottom: 0.5px solid var(--border-subtle);
}
.reply-avatar {
    width: 34px;
    height: 34px;
    background: var(--brand-navy);
    color: var(--brand-gold);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 15px;
    flex-shrink: 0;
}
.reply-user-name {
    font-size: 12px;
    font-weight: 500;
    color: var(--brand-navy);
    letter-spacing: 0.4px;
}
.reply-date {
    font-size: 10.5px;
    color: var(--text-tertiary);
    margin-top: 1px;
    font-variant-numeric: tabular-nums;
}
.reply-message {
    font-size: 12.5px;
    color: var(--text-primary);
    line-height: 1.55;
    padding-left: 45px;
    word-wrap: break-word;
}
.reply-editor-section {
    background: var(--brand-navy);
    color: #fff;
    padding: 10px 14px;
    border-radius: 6px 6px 0 0;
    font-size: 11px;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.8px;
    margin-top: 16px;
    border-bottom: 1px solid var(--brand-gold);
}
.reply-editor-section + .card-white {
    margin-top: 0;
    border-top: none;
    border-radius: 0 0 6px 6px;
}

/* ═══ ATTACHMENTS ═══ */
.attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
    margin-left: 45px;
}
/* When attachment-list is direct child of .card-white (main description) — no margin */
.card-white > .attachment-list {
    margin-left: 0;
}
.attachment-item {
    background: var(--bg-muted);
    border: 0.5px solid var(--border-default);
    border-radius: 4px;
    padding: 5px 10px;
    font-size: 11.5px;
    display: inline-flex;
    align-items: center;
    gap: 7px;
    transition: background .15s, border-color .15s;
}
.attachment-item:hover {
    background: #eef2f7;
    border-color: var(--border-strong);
}
.attachment-item a {
    color: var(--brand-navy);
    text-decoration: none;
    font-weight: 500;
}
.attachment-item a:hover { text-decoration: underline; }
.attachment-item i { font-size: 13px; color: var(--text-tertiary); }
.attachment-item i.text-primary { color: var(--brand-navy) !important; }

/* ═══ FILE UPLOAD AREA ═══ */
.file-upload-area {
    background: var(--bg-subtle);
    border: 1px dashed var(--border-strong);
    border-radius: 5px;
    padding: 10px 12px;
}
.file-upload-area .form-control {
    background: #fff;
    margin-bottom: 4px;
}
.file-upload-hint {
    font-size: 10.5px;
    color: var(--text-tertiary);
    margin: 4px 0;
    letter-spacing: 0.2px;
}
.add-more-files {
    background: transparent;
    border: 0.5px solid var(--border-default);
    color: var(--text-secondary);
    font-size: 11px;
    padding: 5px 10px;
    border-radius: 4px;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    text-decoration: none;
    font-family: inherit;
}
.add-more-files:hover {
    background: var(--bg-muted);
    color: var(--brand-navy);
    border-color: var(--border-strong);
}
.add-more-files i { font-size: 12px; }

/* Custom file input override (matches new style) */
.custom-file-label {
    border: 0.5px solid var(--border-default) !important;
    border-radius: 4px !important;
    background: #fff !important;
}
.custom-file-btn {
    background: var(--bg-muted) !important;
    border-right: 0.5px solid var(--border-default) !important;
    color: var(--text-secondary) !important;
    font-size: 11.5px !important;
    padding: 6px 12px !important;
}
.custom-file-name {
    color: var(--text-tertiary) !important;
    font-size: 11.5px !important;
}

/* ═══ MOBILE ═══ */
@media (max-width: 768px) {
    body { font-size: 12.5px; }
    .site-header { display: none !important; }
    .main-nav { display: none !important; }
    .mobile-header { display: flex; }

    .container-fluid.px-4 {
        padding-left: 14px !important;
        padding-right: 14px !important;
    }

    .sidebar {
        position: fixed;
        top: 0; left: 0;
        height: 100vh;
        width: 280px;
        max-width: 80vw;
        z-index: 200;
        transform: translateX(-100%);
        transition: transform .25s ease;
        border-radius: 0;
        border: none;
        border-right: 1px solid var(--border-default);
        padding: 0;
        overflow-y: auto;
        box-shadow: 4px 0 20px rgba(0,0,0,.1);
    }
    .sidebar.open { transform: translateX(0); }

    .drawer-user-card {
        display: flex;
        align-items: center;
        gap: 11px;
        padding: 16px;
        background: var(--brand-navy);
        color: #fff;
    }
    .drawer-avatar {
        width: 38px; height: 38px;
        border-radius: 50%;
        background: var(--brand-gold);
        color: var(--brand-navy);
        display: flex;
        align-items: center;
        justify-content: center;
        font-size: 12px;
        font-weight: 500;
    }
    .drawer-user-info { flex: 1; min-width: 0; }
    .drawer-user-name {
        font-size: 13px;
        font-weight: 500;
        color: #fff;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
    }
    .drawer-user-role {
        font-size: 10px;
        color: rgba(255,255,255,.65);
        text-transform: uppercase;
        letter-spacing: 0.7px;
        margin-top: 2px;
    }
    .drawer-close {
        display: flex;
        background: rgba(255,255,255,.12);
        border: none;
        color: #fff;
        width: 30px; height: 30px;
        border-radius: 50%;
        cursor: pointer;
        align-items: center;
        justify-content: center;
        font-size: 14px;
    }
    .drawer-user-card-guest { background: var(--bg-muted); color: var(--text-primary); }
    .drawer-user-card-guest .drawer-user-name { color: var(--text-primary); }
    .drawer-user-card-guest .drawer-close { background: rgba(0,0,0,.06); color: var(--text-primary); }

    .sidebar-menu li a { padding: 11px 18px; font-size: 13px; }

    .drawer-footer {
        display: block;
        padding: 14px 18px;
        border-top: 0.5px solid var(--border-subtle);
        margin-top: 8px;
    }

    .stat-cards { gap: 8px; }
    .stat-card { min-width: calc(50% - 4px); }
    .dash-stat-card { padding: 11px 12px; }
    .dash-stat-num { font-size: 19px; }

    .data-table, .table { font-size: 11.5px; }
    .dc-table-wrap { overflow-x: auto; }
    .table-responsive { overflow-x: auto; }

    .dc-qstats { gap: 14px 18px; padding: 10px 12px; }

    .dc-page-header h1 { font-size: 17px; }

    .card-white { padding: 13px 14px; }
    .dc-panel-body { padding: 12px; }

    .footer-row {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }
    .footer-copy {
        padding-left: 0;
        border-left: none;
        padding-top: 10px;
        border-top: 0.5px solid rgba(255,255,255,.15);
        width: 100%;
        text-align: center;
    }
    .footer-manager { flex-direction: column; align-items: flex-start; gap: 6px; }
    .footer-manager > div:last-child { text-align: left; }

    .login-card { padding: 28px 24px 22px; }
    .login-page::after { width: 200px; height: 200px; right: -60px; top: -60px; }

    .ticket-row { flex-wrap: wrap; }
    .ticket-meta { width: 100%; justify-content: flex-start; gap: 8px; padding-left: 43px; }

    /* Ticket detail: stack columns */
    .d-flex.gap-3 { flex-direction: column; }
    .ticket-detail-sidebar { width: 100% !important; max-width: 100% !important; }
    .reply-message { padding-left: 0; }
    .attachment-list { margin-left: 0; }

    .row.g-3 > * { margin-bottom: 8px; }
}

@media (max-width: 519px) {
    .stat-card { min-width: 100%; }
    .dc-page-header { flex-direction: column; align-items: stretch; }
    .login-card { padding: 24px 20px 20px; }
    .nav-user-txt { display: none; }
}

@media print {
    .site-header, .main-nav, .mobile-header, .sidebar, .site-footer { display: none !important; }
    body { background: #fff; font-size: 11px; }
    .card-white, .dc-panel { box-shadow: none; border: 1px solid #ccc; }
}